SCTV Digital · Connected fieldwork
Trades & Field Service Automation
Win the work you never heard about.
Start with the jobs that slip through: missed calls, untracked quotes and customers chasing updates. We’ll map one practical automation around the way you already work.
Discuss Your Trade WorkflowStart with discovery. Agree the scope before building.
Illustrative workspace · not a completed client project
On the tools, not on the phone
Fewer missed calls. More booked jobs.
When you are on the tools, calls go to voicemail, quotes wait until after dark and job details live in texts and notebooks. Connect the way jobs actually arrive with how they get quoted, scheduled and paid.
- Identify where calls, quotes and job details are lost or retyped
- Map what to capture, confirm and message at each step
- Define approvals, consents and the moments a person decides
Possible starting points
Where does work slip through?
Illustrative scenarios · not live client demonstrations
Every call gets a reply, even mid-job.
01 · REQUEST
A customer calls while you are on site.
02 · AGREED PROCESS
- Capture the caller’s name, number and job type
- Text back a useful reply within moments
- Record the enquiry for follow-up between jobs
03 · OUTCOME
A saved enquiry instead of a lost voicemail.
Replies use approved wording and never quote prices or promise arrival times. Urgent or unclear enquiries reach you directly.
From discovery to delivery
A useful first version. Clear boundaries.
- 01
Map how jobs arrive
Walk through your calls, texts and referrals, and where details are retyped today.
- 02
Agree the boundaries
A fixed-price scope covering what is captured, what is messaged and what always needs you.
- 03
Test before going live
Run real enquiry and quote scenarios with your team before customers ever see it.
Your next step
Which jobs are you losing after hours?
Tell us how enquiries, quotes and jobs move through your business today. We’ll help shape a practical first automation.